Call Centre Management
Zenith Quality Services Limited provides procurement of international call centre services, support and consulting for call centre operators. Our main business objective is to procure call centre services from international call centres and to act as a primary service level manager to meet our client’s requirements on availability, agent skill levels and quality of the service.
Unique multi-sourcing and capacity-sharing techniques enable us to provide a 24/7/365 high availability, even at peak times. We can also provide these services for smaller scale operations, while also offering exceptional value for money.
Support and consulting services include quality assessment of call centre agents, team performance and the supervision of technical issues such as availability and service level control. Zenith Quality Services Limited also assists with human resource planning, identifying skilled employees and managing the recruiting process.
We also offer consulting services to help you design and implement the most effective call centre for your organization.