To apply please fill in the online form or send us an email with a motivational letter, CV and your salary expectation to:
Your contact person is Nicole Jann.
Zenith Quality Services Limited supports call centers worldwide with their workforce planning, call center management and time sheet processing. Our company is under German and Maltese management and our international team consists of Maltese, German and Italian nationals. Our modern offices are located close to the Marina in Pietà and are easily reachable via public transport and offer nearby parking facilities. The various benefits we provide our team with include advanced training, free beverages, a lounge area, company events and recreational activities. We are looking for a motivated colleague to join our team as soon as possible.
+ Your mission
Optimal staff allocation to achieve full customer satisfaction
+ Your tasks
+ Your profile
Ideally, you have already gained experience in workforce planning and you are able to independently draw up workforce schedules and prepare time sheet accounts. It would be advantageous if you were already familiar with a professional planning software.
You must have an excellent knowledge of Excel and feel at home with facts and figures, whilst you are also an excellent communicator with the ability to communicate clearly and persuasively with call center staff on all levels.
Due to your highly developed organisational skills, you are able to self-organise your work, and you conscientiously perform any routine tasks. Additionally, you have a good eye for recognizing new trends and optimization potential. You find it easy to navigate new software applications, and you are flexible and open to changing processes.
The position calls for a good team player with fluent English. Additional languages, such as German, Italian or Spanish are a plus.