We Manage Availability

Call Centre Management

Zenith Quality Services Limited provides procurement of international call centre services, support and consulting for call centre operators. Our main business objective is to procure call centre services from international call centres and to act as a primary service level manager to meet our client’s requirements on availability, agent skill levels and quality of the service.
Unique multi-sourcing and capacity-sharing techniques enable us to provide a 24/7/365 high availability, even at peak times. We can also provide these services for smaller scale operations, while also offering exceptional value for money.
Support and consulting services include quality assessment of call centre agents, team performance and the supervision of technical issues such as availability and service level control. Zenith Quality Services Limited also assists with human resource planning, identifying skilled employees and managing the recruiting process.

We also offer consulting services to help you design and implement the most effective call centre for your organization.
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Our Service:
Maximizing Your Working Capital

Cash Collection Services

Zenith Quality Services Limited additionally offer worldwide cash collection services. With our vast experience and robust technology, we support companies in managing collections effectively and efficiently to reduce overall collection costs and maximize working capital.
Our cash collection services are reliable, professional and competitively priced. We can tailor our services to meet the individual needs of our clients and offer solutions that are also flexible to changing market conditions.
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Reliability
Thoroughness
Expertise

Our Philosophy

Reliability, thoroughness and expertise – this is what clients can expect from Zenith Quality Services Limited. We take great pride in our professional and well trained staff that are highly focused on customer service and support.

We are committed to the highest levels of industry standard data protection and confidentiality.
Therefore, our IT infrastructure meets the latest international quality standards and is supported, monitored and developed by our own in-house IT experts.

The combination of intelligent solutions and a secure, stable and highly innovative technical infrastructure makes Zenith Quality Services Limited a reliable partner for our worldwide customers.
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Work with us

To apply please fill in the online form or send us an email with a motivational letter, CV and your salary expectation to:
hr@zenith.com.mt

Your contact person is Nicole Jann.

Your career opportunity in Malta:

Workforce Planner for Call Center Operations

Zenith Quality Services Limited supports call centers worldwide with their workforce planning, call center management and time sheet processing. Our company is under German and Maltese management and our international team consists of Maltese, German and Italian nationals. Our modern offices are located close to the Marina in Pietà and are easily reachable via public transport and offer nearby parking facilities. The various benefits we provide our team with include advanced training, free beverages, a lounge area, company events and recreational activities. We are looking for a motivated colleague to join our team as soon as possible.

+ Your mission

Optimal staff allocation to achieve full customer satisfaction

+ Your tasks

  • Planning the shifts for our multi-national personnel working at call centers in four countries using state of the art forecasting and planning software
  • Monitoring Service Levels and other KPIs
  • Create and maintain detailed intra-day reporting
  • Accounting of work time, annual leave and sick leave
  • Administration of employee data

+ Your profile

Ideally, you have already gained experience in workforce planning and you are able to independently draw up workforce schedules and prepare time sheet accounts. It would be advantageous if you were already familiar with a professional planning software.

You must have an excellent knowledge of Excel and feel at home with facts and figures, whilst you are also an excellent communicator with the ability to communicate clearly and persuasively with call center staff on all levels.

Due to your highly developed organisational skills, you are able to self-organise your work, and you conscientiously perform any routine tasks. Additionally, you have a good eye for recognizing new trends and optimization potential. You find it easy to navigate new software applications, and you are flexible and open to changing processes.

The position calls for a good team player with fluent English. Additional languages, such as German, Italian or Spanish are a plus.

+ Additional phone number

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